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Download Administering Cisco Contact Center Enterprise Exam Dumps
NEW QUESTION 31
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. Longest Available
- B. the Weight of the attribute
- C. the number of calls the agent has taken
- D. the agent with the Most Attributes
Answer: D
NEW QUESTION 32
How are additional ICM Tools added?
- A. PG Server node will add the additional tools provided in the Administration Tools folder.
- B. Script Editor is available in the PG and ICM Router server.
- C. The Logger Server node will add the additional tools provided in the Administration Tools folder.
- D. Admin Server node will add the additional tools provided in the Administration Tools folder.
Answer: B
NEW QUESTION 33
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. allows different groups of users to configure APIs based on their roles
- B. allows agents to re-skill to a different skill group or team
- C. automates Text to Voice Bot Configurations
- D. obtains data from the base solution’s database, known as Data Sources
- E. customizes the visual presentation of the reports
Answer: A,D
NEW QUESTION 34
Which tool can be used to verify the configuration of Basic Call settings?
- A. Router Log Viewer
- B. Deleted Objects tool
- C. ICM Script Editor
- D. Call Tracer
Answer: D
NEW QUESTION 35
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