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The Cisco 820-605 certification exam is designed for individuals who want to become Cisco Customer Success Managers. This certification is ideal for professionals who want to learn how to plan and execute customer success strategies and drive adoption of Cisco solutions. The exam focuses on a wide range of topics, including customer success management processes, governance, metrics, and tools.

The Cisco Customer Success Manager (CSM) Exam, also known as the 820-605 Exam, is a certification exam offered by Cisco. This exam is designed to test the knowledge and skills of professionals who work as customer success managers, account managers, or sales engineers in the technology industry. It is a globally recognized certification that validates the expertise of professionals in the field of customer success management.

Cisco Customer Success Manager Sample Questions (Q24-Q29):

Which activity reduces the risk of chum?

  • A. providing a discount on renewal
  • B. lowering the service level
  • C. expanding the customer footprint
  • D. educating on product features

Answer: C

Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

  • A. financial
  • B. organizational
  • C. capability
  • D. consumption

Answer: D

What is the value proposition of customer success for customers?

  • A. business vision support
  • B. technical assistance prioritization
  • C. incremental rewards
  • D. external publicity

Answer: B

Which two options are reasons why effective communications is key to success? (Choose two.)

  • A. It allows effective interaction between stakeholders.
  • B. It allows other strengths to create maximum impact.
  • C. Can help mitigate the intrinsic risks within negotiation.
  • D. Can help lessen the impact of business weakness.

Answer: A,D

The customer wants to increase theit market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two )

  • A. sustainability
  • B. risk management
  • C. credibility
  • D. cost efficiency
  • E. business growth

Answer: C,E


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