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The SAP C_C4H510_21 certification exam is a great way to enhance your career prospects in the field of customer service and support. This certification demonstrates your expertise in SAP Service Cloud 2111 and makes you stand out from the crowd. It also helps you to gain recognition among your peers and employers and opens up new job opportunities.

The SAP C_C4H510_21 certification exam is a comprehensive exam that covers a range of topics related to SAP Service Cloud 2111. These topics include service processes, service management, service analytics, and integration with other SAP products. The exam consists of 80 multiple-choice questions and has a time limit of 180 minutes. To pass the exam, you need to score at least 67%.

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The SAP C-C4H510-21 certification exam consists of 80 multiple-choice questions that need to be completed within 180 minutes. The exam is available in English and Japanese, and candidates need to score a minimum of 64% to pass the exam. The exam covers a wide range of topics, including SAP Service Cloud Overview, Service Cloud Configuration, Service Cloud Integration, Service Cloud Business Processes, and Service Cloud Analytics.

SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q94-Q99):

Which item can be assigned to organizational structures, team assignments and workflow rules?

  • A. Business user
  • B. Business role
  • C. Service agent
  • D. Employee

Answer: D

Which feature allows the scheduling of automatic ticket creation?

  • A. Registered products
  • B. Maintenance plans
  • C. Service plans
  • D. Realignment run

Answer: B

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

  • A. Delete
  • B. Insert
  • C. Upsert
  • D. Update

Answer: B,C

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

  • A. Service warranty
  • B. Registered product
  • C. Service contract
  • D. Installed base

Answer: B

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

  • A. Create knowledge base articles in SAP Service Cloud.
  • B. Configure the relevant question in scoping.
  • C. Integrate with MindTouch.
  • D. Choose the correct SAP Jam group in the knowledge base configuration settings.

Answer: B,D


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