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The ServiceNow CIS-HAM (Certified Implementation Specialist – Hardware Asset Management) Certification Exam prepares IT professionals to implement and manage the company’s hardware assets. This exam includes a broad range of topics such as inventory management, asset tracking, license management, configuration management, and cost optimization. It equips IT professionals with the knowledge and skills required to support IT Asset Managers, Procurement Managers, and IT Financial Analysts.

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To prepare for the CIS-HAM certification exam, candidates can take advantage of a variety of resources, including training courses, study guides, and practice exams. ServiceNow also provides a detailed exam blueprint that outlines the topics and skills that candidates should focus on when preparing for the exam.

ServiceNow Certified Implementation Specialist – Hardware Asset Management Sample Questions (Q36-Q41):

Which of an organization’s assets are managed using stockrooms?

  • A. All disposable assets
  • B. All available stock, consumable or not
  • C. All hardware and software assets
  • D. Just consumable assets

Answer: C

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

  • A. Asset pack
  • B. Project pack
  • C. Methodology pack
  • D. Now Create pack
  • E. Success pack

Answer: C

Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

  • A. Name, Manufacturer, Model number
  • B. Asset tracking unit, Manufacturer, Model category
  • C. Name, Manufacturer, Model category
  • D. Asset tracking unit, Manufacturer, Model number
  • E. Name, Asset tracking unit, Model number

Answer: C

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

  • A. Asset tag
  • B. Lifecycle
  • C. Device type
  • D. Hardware model
  • E. Memory
  • F. Manufacturer

Answer: A,C,D,E

How does an end user determine what consumables they have consumed?

  • A. Navigate to Self-Service > My Assets
  • B. Navigate to Asset > Hardware Asset Dashboard
  • C. Navigate to Self-Service > My Consumables
  • D. Navigate to Self-Service > My Hardware Asset Dashboard

Answer: C


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