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Salesforce Field-Service-Lightning-Consultant certification is an industry-recognized certification designed for professionals who want to demonstrate their expertise in the implementation and management of Salesforce Field Service Lightning solutions. This certification is intended for professionals who have experience in the field service industry and want to expand their skills to include Salesforce’s Field Service Lightning platform. Salesforce Certified Field Service Lightning Consultants are in high demand, as they possess the skills and knowledge required to help organizations improve their field service operations and provide better customer experiences.

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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:

Topic Details
Topic 1
  • Understand different field service settings for FSL Administrator
  • Configure Work Order processes, parameters, and Work Types
Topic 2
  • Show how to use operating hours for service resources, accounts, work orders, and booking appointments
  • Choose the appropriate action to manage a Service Appointment
Topic 3
  • Determine the appropriate option to execute Complex Work in FSL
  • Illustrate how to configure Work Order Milestones
Topic 4
  • Determine the appropriate dispatch strategy for an organization
  • Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
Topic 5
  • Distinguish between Field Service Mobile and Salesforce Mobile app capabilities
  • Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 6
  • Explain the relationships between time sheets, timesheet entries, service resources
  • Compare different filtering options for the Dispatcher Console
Topic 7
  • Outline the differences between aerial versus street-level routing
  • Distinguish between FSL license types and when to deploy them

Salesforce Certified Field Service Lightning Consultant Sample Questions (Q242-Q247):

Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assetsdirectly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

  • A. Only the primary assets relatedlist on the assets object
  • B. Only the primary assets related list on the work order object
  • C. Both the primary assets and related assets related lists on the assets object
  • D. Both the primary assets and related assets related lists on the work order object

Answer: A

universal containers have a call center that responds to requests from
customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments Which permission set license should be assigned to the call center agents?

  • A. FSL dispatcher license
  • B. FSL admin license
  • C. FSL resource license
  • D. FSL agent license

Answer: D

some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?

  • A. Assign a permission set
  • B. Modify the user profile
  • C. Modify the user record
  • D. Update the public group membership

Answer: A

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

  • A. Assign Contractor 1 as a Preferred Resource.
  • B. Assign Contractor 1 and 2 different capacities for repair work.
  • C. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
  • D. Assign Contractor 2 as an excluded Resource.

Answer: C

Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)

  • A. Use Work Order and Work Order Line Items.
  • B. Use a custom object to model the Work Order pricing.
  • C. Set up Products and Price Books.
  • D. Use the Einstein Pricing Configurator.

Answer: A,C


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