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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which is the BEST description of the relationship between organization’s products, services, and resources?

  • A. An organization’s products are required for the execution of an activity
  • B. An organization’s resources are combinations of the organization’s products
  • C. An organization’s services ate based on the organization’s products
  • D. An organization’s resources are combinations of the organization’s services

Answer: C

NEW QUESTION # 27
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

  • A. Linked processes and practices to value creation
  • B. Management of threats and opportunities
  • C. Management of staff skills and competence
  • D. Improved use of automation

Answer: C

NEW QUESTION # 28
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

  • A. Technology replacement modernization
  • B. Simple automation
  • C. Intelligent automation
  • D. Complex automation

Answer: B

Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

NEW QUESTION # 29
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization’s strategy focus on?

  • A. Operational excellence supported by customer and market relevance
  • B. Customer and market relevance supported by operational excellence
  • C. Market relevance supported by ecosystem disruption
  • D. Ecosystem disruption supported by operational excellence

Answer: B

NEW QUESTION # 30
Which statement is CORRECT about risk management in digital organizations?

  • A. All risks could cause harm to the organization if they are not managed
  • B. All risk management should start by assessing the current state
  • C. All risk management efforts should focus on assets owned by the organization
  • D. All the organization’s slaveholders should contribute to risk assessment

Answer: D

NEW QUESTION # 31
……

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