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The Cisco 500-443 certification exam covers a wide range of topics related to contact center enterprise solutions. The exam tests the candidate’s knowledge of call routing, scripting, reporting, and data analysis. The exam also focuses on topics such as call recording, quality monitoring, workforce management, and customer experience. The exam is designed to validate the candidate’s ability to manage complex contact center systems and to troubleshoot issues that arise during the operation of these systems.

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Earning the Cisco 500-443 certification is an excellent way to demonstrate your skills and knowledge in advanced administration and reporting of contact center enterprise. It can help you stand out in a competitive job market and enhance your career prospects. With the right preparation and study resources, candidates can pass this exam and earn this valuable certification.

Finally, the Cisco 500-443 certification is a valuable investment in a professional’s career development. This certification not only demonstrates a high level of expertise in contact center administration and reporting, but also provides ongoing professional development opportunities through Cisco’s continuing education program. By earning this certification, professionals can enhance their skills and knowledge in the contact center industry and position themselves for long-term success.

Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which list of scripting objects is valid in a Consider If formula for Precision Queue?

  • A. Call, PQ, SkillGroup, Call Type
  • B. Call, Attribute, SkillGroup, Call Type
  • C. Call Type, PQ, Attribute, Call
  • D. Call, Call Type, Proficiency, SkillGroup

Answer: A

NEW QUESTION # 42
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

  • A. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
  • B. Each side synchronized its data from the logger using SQL replication.
  • C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
  • D. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

Answer: A

NEW QUESTION # 43
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)

  • A. Set FetchAudioDelay timeout.
  • B. Set FetchAudioMinimum timeout.
  • C. Set mediafetchDelay.
  • D. Set mediafetchDelay timeout.

Answer: A,B

NEW QUESTION # 44
Which three rules apply when configuring agent teams? (Choose three.)

  • A. An agent team can have only one primary supervisor.
  • B. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
  • C. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
  • D. An agent can be a member of only one agent team.
  • E. An agent team can have only one primary supervisor but can be a member of multiple teams.
  • F. An agent can be a member of multiple agent teams.
  • G. An agent team can have multiple primary supervisors.
  • H. An agent team can have multiple primary supervisors but can only be a member of one teams.

Answer: A,B,D

NEW QUESTION # 45
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

  • A. Cisco Unified ICM call router and logger
  • B. Cisco Unified ICM call router and peripheral gateway
  • C. Cisco Unified ICM call router and administrative workstation
  • D. administrative workstation and HDS-DDS

Answer: B

NEW QUESTION # 46
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