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The Field Service Lightning Consultant certification exam consists of 60 multiple-choice questions and is conducted online. Candidates are given 90 minutes to complete the exam, and they must score at least 68% to pass the certification test. The exam fee is $200, and candidates can take the exam in multiple languages.

Salesforce Certified Field Service Lightning Consultant Sample Questions (Q77-Q82):

NEW QUESTION # 77
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

  • A. Create a Visualforce page that will create a new Work Order record.
  • B. Create a Visualforce page that will create a new Service Appointment record.
  • C. Create a Quick Action that will create a new Service Appointment record.
  • D. Create a Quick Action that will create a new Work Order record.

Answer: C

NEW QUESTION # 78
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

  • A. Enable knowledge on work orders.
  • B. Add compact layouts to work orders.
  • C. Add a lightning component to work orders.
  • D. Enable path for work orders.

Answer: A

NEW QUESTION # 79
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

  • A. Add the Resource Skill and remove from the Service Territory once expired.
  • B. Add the Resource Skill and track certification using reminder.
  • C. Add the Resource Skill as Time Phased.
  • D. Add the Resource Skill and create Absence once expired.

Answer: C

NEW QUESTION # 80
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

  • A. Create a Visualforce page that will create a new Work Order record.
  • B. Create a Visualforce page that will create a new Service Appointment record.
  • C. Create a Quick Action that will create anew Service Appointment record.
  • D. Create a Quick Action that will create a new Work Order record.

Answer: C

NEW QUESTION # 81
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

  • A. Create multiple Service Appointments, each with its own child task records.
  • B. Create Custom Object records, each with its own child Service Appointment.
  • C. Create multiple Service Appointments, each with its own child Work Order Line Item.
  • D. Create Work Order Line Items, each with its own child Service Appointment.

Answer: D

NEW QUESTION # 82
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