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Salesforce – Implementing Field Service Lightning Sample Questions (Q35-Q40):

how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?

  • A. Color code using Gantt palettes.
  • B. Use map report layers.
  • C. Add the relevant field to the field set.
  • D. Create a Gantt action to highlight.

Answer: A

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

  • A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
    c. Create two custom fields for the Service Appointment and use Flows to capture each signature.
  • B. Create a Flow that adds two Signature Blocks when the Service Report is generated,
  • C. Create two Service Reports and add one Signature Block to each Report.

Answer: A

A company that is a leading provider of courses and training delivers courses using third party trainers. The trainer for the company has to be verified from 10 different training accreditation verification agencies before providing training for the company. Each training accreditation agency has its own response time, which could take days to confirm a trainer.
The company decided to automate the trainer accreditation verification process by integrating to the agencies web services.
What is the recommended approach to automate this process?

  • A. Use salesforce external service to make the call out, Salesforce external service should check the verification agencies until the result is verified, then update the trainer status to “verified”.
  • B. Make an apex callout using @future annotation to make the call out to all differentagencies.
    The response should update the trainer status to “verified”.
  • C. Use middleware to handle the call out to the 10 different verification services, the middleware will handle the business logic of consolidating the verification result from t 10 services, then make a call-in to sa lesforce and update the verification status to “verified”.
  • D. Create a trigger on the trainer record to make a Callout to each verification agencies, write business logic to consolidate the verification then update the trainer status to verified”.

Answer: C

an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked What should the consultant leverage to meet this requirement?

  • A. product item
  • B. entertainment plan
  • C. Assets
  • D. maintenance plan

Answer: A

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?

  • A. create two costume fields for the service appointment and use flows to capture each signature
  • B. create a flow that adds tow signature blocks when the service report is generated
  • C. create relevant signature types and add signature blocks to the service report template.
  • D. create two service reports and add one signature block to each

Answer: C


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